Our News

news – updates – views

At Home in East Lothian – a 5 star service

Following our first Care Inspectorate visit last week, our inspection report has now been published.

We are delighted to announce that we received gradings of 5 across all areas – 6 is the maximum possible. We were told that these high grades are very unusual for a new provider. The grades are a testament to our staff team. The report gave feedback from our clients that they valued our reliability, consistency and quality of service. Our staff were applauded for ‘going the extra mile’.

You can see our report on the Care Inspectorate website at http://www.careinspectorate.com/index.php/inspections-reports?grade=5&page=2

or download it here.InspectionReport-279080

Client Survey Results – 82% said service was excellent

We were very pleased with the feedback from our recent client and family members’ survey, where 82% of respondents rated our overall service as ‘excellent’ and 18% said it was ‘very good’. This gave all our staff a boost and sets the bar high for our on-going service provision. The detailed feedback from respondents will also help us with planning, staffing and training. Full details of the Client Survey can be found here. Client Satisfaction Survey


News from At Home in East Lothian

During the last few months we have been very, very busy.
We are now providing around 260 hours of care a week to a range of clients throughout the east of the county, and are planning to expand into the western area.
We had requests to provide a service for adults who were not yet 65 years of age, which is our current limit under our Care Inspectorate registration. The Care Inspectorate has now granted us registration to provide a service to adults ‘with a physical or cognitive impairment’. This does not mean we would be working with adults with learning difficulties or mental health problems, but it does mean we can care for people who are not yet 65.

At Home in East Lothian is growing

This week, 5 new staff started their induction training in care at home skills. They will soon be providing care at home services in Dunbar and Musselburgh. We now employ 14 staff – of whom 10 are care workers – and all of whom are paid well above the Scottish Living Wage.

Caring Villages

Home Care in SpottWe help our drop in session at Oldhamstocks yesterday – thanks ever so much to Janice Hanvidge from East Lammermuir Community Council for all her help in organising and promoting the session. And for the coffee and scones! We met some great women who want to make a difference in the villages, and who were interested in working with us. Their feedback gave us some ideas about how we could develop a service in the more rural areas of East Lothian in partnership with local people.

Our staff are raring to go!

At Home in East Lothian now has a team of staff, trained and ready to start providing care. Claire, Susannah, Tina and Anne have been fully trained in personal care, manual handling, dementia awareness and all the other aspects of providing a quality care at home service. They’re ready to help.