Our service standards

Our Service StandardsOur Service Guide sets out what you can expect from us once you have asked us to provide a service. You can download a copy here. Service Guide

You will have your own Personal Plan, which has been created from our discussions with you and which you keep at home. This will tell our staff what they need to know in order to provide a quality service to you – e.g. what medication you need help with, if you need help with bathing or getting in and out of bed, what aids and adaptations you use etc.

It will also state your preferences – e.g. what you want to be called, whether you want your Home Care Worker to wear a uniform or not, or if you have any special dietary requirements.

Your Home Care Worker will be trained to know what to do to keep you safe and happy at home.